Refund & Return
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
Gift Cards
Downloadable software
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In certain situations, only partial refunds are granted:
Book showing obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape or vinyl record opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at contact@hygiena-sante.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@hygiena-sante.com and send your item to: 43 RUE BERGSON, 42000 Saint-Étienne
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift recipient had the order shipped to themselves to give to you later, we will send a refund to the gift recipient and they will find out about your return.
Returns Shipping
To return your product, you must send it to the following address: 43 RUE BERGSON, 42000 Saint-Étienne
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If you have done all of this and still have not received your refund, please contact us at contact@hygiena-sante.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: 43 RUE BERGSON, 42000 Saint-Étienne
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift recipient had the order shipped to themselves to give to you later, we will send a refund to the gift recipient and they will find out about your return.
Returns Shipping
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The delivery time for the exchanged product may vary depending on your location.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
