General conditions of sale

Introduction

These general terms and conditions of sale apply to all orders placed on our website. By placing an order, you accept these general terms and conditions of sale.

Order

To place an order, you must complete the online order form, indicating the references of the products you wish to order, as well as the information necessary for delivery. You will then receive an email confirming your order.

Availability

We strive to maintain a high level of product availability, but we cannot guarantee that all products will be available at all times. If a product is unavailable after you have placed your order, we will notify you by email as soon as possible and offer you a similar product or refund you.

Price

The prices of our products are indicated in euros and are valid for France. They are subject to change at any time. Prices do not include delivery costs which will be charged in addition.

Payment

Payment for products must be made when ordering online, by credit card or bank transfer.

Delivery

The products will be delivered to the address indicated by the customer when ordering. Delivery times vary depending on the availability of the products and the delivery destination. The risks associated with delivery are the responsibility of the customer.

Returns and exchanges

If the delivered products do not conform to the order or are defective, you can return or exchange them within 14 days of receiving the order. The return costs will be at your expense.

Responsibility

We will not be liable for any direct or indirect damages resulting from the use of our products.

Intellectual property

All elements of the site are and remain the intellectual and exclusive property of our company. No one is authorized to reproduce, exploit, rebroadcast, or use in any capacity whatsoever, even partially, elements of the site whether in the form of photo, logo, visual or text without our prior written consent.

 Applicable law and competent jurisdiction

These general conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.

Dispute Resolution

In the event of a dispute, we undertake to seek an amicable solution. Failing this, the French courts will have sole jurisdiction to settle the dispute.

Modification of the T&Cs

We reserve the right to modify these general conditions of sale at any time. The new general conditions of sale will then be applicable to new orders.

This site is published by the company Hygiena Santé, 43 Rue Bergson, 42000 Saint-Étienne